Questions, answered.
Find quick answers about your order, delivery, cancellation, return or refund.
Orders
How do I know my order is confirmed?
Once your order is confirmed, you will receive a confirmation at the email address or phone number provided during checkout.
Can I change my order after placing it?
Contact our support team as quickly as possible. Changes may be possible before the order enters processing.
Returns & Refunds
How do I request a return?
Contact support with your order number and reason for the return. Our team will confirm eligibility and guide you through the next steps.
When will I receive my refund?
Approved refunds are processed to the original payment method. Your bank may require additional time for the amount to appear.
Cancellations
Can I cancel my order?
Orders can only be cancelled before dispatch. Contact support immediately with your order number.
Shipping & Delivery
How can I track my order?
Tracking details are shared once your order has been dispatched.
How long does delivery take?
Delivery times depend on your location and are calculated from the date of dispatch.